Frequently asked questions

Everything hosts, guests and local businesses ask about Travellor — the digital guest guidebook that turns one QR code into the WiFi, the house guide and a live local map.

What is Travellor?

Travellor gives short-term-rental hosts two things in one account: their own direct booking site, and a guest page behind one QR code by the door. The booking site syncs its calendar with Airbnb and Booking.com, and guests pay the host directly through Stripe. The guest page opens in the guest's browser — no app, no login — with the WiFi, check-in, house rules and a house guide, plus a live map of the real businesses nearby, sorted by walking distance, some with vouchers. It's free to set up and run: Travellor takes 5% of each direct booking (plus VAT where due) and nothing else. Guest pages are free on a property with a live booking site and €5 per property per month without one. Local businesses list for €9.99 a month.

What is a digital guidebook?

A digital guidebook is the online version of the welcome folder short-term-rental hosts used to leave on the kitchen table — WiFi, check-in, house rules and local tips — that guests open on their own phone instead of flipping through a printed binder. Travellor is a digital guidebook that adds a live map of the real businesses around the rental, sorted by walking distance.

How do I make a digital guidebook for my Airbnb without building an app?

You don't build anything. Add your property on Travellor in a few minutes, fill in the WiFi, check-in and house-guide details, and print the QR code it gives you. Leave the code by the door. There's no app to develop and nothing for guests to install.

How much does Travellor cost a host?

It's free to set up and run, with no subscription for the booking site. Travellor takes 5% of each direct booking (plus VAT where due) and nothing else. Guest pages are free for every property with a live booking site; a property without one is €5 a month. You can also earn free guest pages by referring hosts and local businesses. Stripe charges its own card processing fee to your Stripe account.

What is the 5% taken from?

From the stay itself: the nights, the cleaning fee, the pet fee and any paid add-ons. The refundable security deposit and the tourist tax are left out. VAT is added where due: an EU business with a VAT number outside Cyprus is reverse-charged (no VAT added); hosts in Cyprus and hosts without a VAT number pay 19% Cyprus VAT on the fee. The fee is collected with the guest's first payment, so if you take a deposit, it is at least 10% of the booking.

Who receives the guest's payment?

You do. Guests pay through Stripe on your own Stripe account, you are the seller of the stay, and Stripe pays out to your bank on its usual schedule. Travellor's fee is taken from that payment automatically; there is nothing to invoice or chase.

How does the booking site stay in sync with Airbnb and Booking.com?

Through iCal, both ways. You paste each channel's calendar link into your site, and each channel gets its own link back to your site's calendar, so a night booked anywhere closes everywhere. Because channels read calendars on their own schedule, a direct booking is held, not charged, until every channel has read it (safe confirm).

Can a direct booking be double-booked?

Safe confirm is built to stop that. The guest's card is authorised but not charged, and the nights go straight into the calendar every channel reads from you. The booking is confirmed and charged only once every channel has read the block. If a channel sold those nights first, the authorisation is released and the guest pays nothing. Anything the calendars cannot settle on their own is sent to you to decide.

What happens when a guest cancels a direct booking?

Your cancellation policy decides the refund, but when a guest cancels a confirmed (charged) booking, they pay at least the cancellation fee you chose for your site: 5% or 10% of the booking. With 5%, it covers Travellor's 5% fee (VAT on the fee aside). With 10%, 5% covers Travellor's fee and the rest (5%, less VAT on our fee where due) stays with you. The cancellation fee is never refunded, and the guest sees it in the policy before paying. Cancelling while the card is only authorised costs the guest nothing.

What happens if I cancel a booking as the host?

The guest gets back everything they paid. Travellor's 5% fee is not refunded, so the refund comes out of your Stripe balance. Your dashboard shows the exact amount before you confirm.

Do I need a booking site to use the guest pages?

No. A property without a live booking site can still have its guest page, for €5 a month. Once the property's booking site is live, its guest page costs nothing.

How do guests open the welcome page?

They scan one QR code by the door with their phone camera and the welcome page opens in their browser. No app download, no login, no account — it works the moment they arrive.

How is this different from a printed welcome book?

A printed book is out of date the day the WiFi password changes, and it can't show a guest what's open near them right now. Travellor is edited from your phone and never reprinted, it's readable in the guest's own language, and it puts a live, distance-sorted map of nearby places next to your house information.

What can I put on the welcome page?

WiFi network and password with one-tap copy, check-in and check-out instructions, house rules, and a house guide of tap-to-open tiles for things like the washing machine, hot water, air conditioning, parking and rubbish — each with a short note or a short how-to clip.

What is the “Around You” local directory?

It's the map of nearby restaurants, cafés, bars and shops that guests see alongside your house info, sorted by real walking distance from your rental — closest first — and filterable by what they're after. Some businesses run genuine discounts guests can redeem on the spot. It turns your welcome page into a local's shortlist rather than a leaflet.

How do local businesses get listed, and what does it cost?

A business lists itself at travellor.app/business for €9.99 a month — no commission on what guests spend and cancel anytime. The listing shows a photo, description, phone number and directions to guests staying nearby, and businesses can add a discount voucher.

How do the discount vouchers work?

A guest reveals a one-time QR code that's valid for 20 seconds, and staff scan it once at the till — a screenshot won't work after that. It costs the host nothing and the business pays no commission on what the guest spends.

Does Travellor work with Airbnb, Booking.com, Hostaway, Guesty or Lodgify?

Yes. Your booking site's calendar syncs with Airbnb, Booking.com and any channel that offers an iCal link, both ways. The guest pages sit alongside the tools you already use to manage your rentals — Hostaway, Guesty, Lodgify and the booking platforms — never instead of them.

Do guests need to download an app or create an account?

No. Everything runs in the phone's browser from a single QR scan. Guests never download an app and never sign up, so there's nothing standing between them and the information they need.

Can guests read the guide in their own language?

Yes. The welcome page can be shown in the guest's language, so the WiFi instructions and house guide read naturally whoever is staying with you.