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What guests actually want from a local guide

2026-09-02 · 5 min read

Most “local guides” in a rental are a laminated page of ten restaurants, half of them closed, none of them near, all of them ordered by nothing in particular. Guests glance at it once and reach for their maps app instead. A guide they'll actually use looks different.

Close beats famous

A guest who just arrived with luggage doesn't want the best restaurant in the city — they want a good one they can walk to now. The single most useful thing a guide can do is sort by real walking distance from the door: closest first. “Famous, 40 minutes away” loses to “good, three minutes away” every time.

The categories guests really use

Recommendations cluster into a short list of needs, and guests filter by them:

  • Coffee in the morning, without a trek.
  • Dinner tonight, nearby, that isn't a tourist trap.
  • Groceries and a pharmacy — the unglamorous ones people always ask about.
  • One or two things worth the trip, for when they've settled in.

Make it one tap to actually go

A name isn't enough. Guests want the photo, the walking time, a phone number and a directions button that hands off to their maps app. The guide's job is to get them out the door, not to be read.

A real discount is the difference between read and used

When a nearby place offers guests a genuine discount they can redeem on the spot, the guide stops being reference material and becomes a reason to go somewhere specific. It also makes the host look like a local with connections — which is most of what “it felt like having a friend in town” actually means.

Travellor builds this into the welcome page: every business nearby, sorted by walking distance the moment a guest opens it, filterable by what they're after, with directions — and some running real discounts guests reveal and redeem next door.

Give guests a local's shortlist — free →