If you host a short-term rental, you already know the messages by heart. They arrive in a predictable order, usually when you're least free to answer, and they're nearly always the same five things. You can preempt every one of them.
1. “What's the WiFi password?”
The most common message, and the most avoidable. Put the network and password where guests land first, and make the password one-tap to copy — most WiFi messages are really “I mistyped this long password.”
2. “How do I get in?”
Check-in questions spike right before arrival, when a guest is standing at the door with luggage. Write the entry steps as a short numbered list — lockbox location and code, or the smart-lock steps — and add the one thing to do if it doesn't work.
3. “Where do I park?”
Parking is local knowledge you have and the guest doesn't: which side of the street, the permit zone, the garage height. A sentence or two here saves a circling-the-block phone call.
4. “Which bin, and when?”
Rubbish and recycling rules are oddly stressful for guests who don't want to get it wrong. State the days and which bin is which. Same for the appliances they're unsure about — the washing machine cycle, how the hot water switch works.
5. “What time is check-out, and what do I do?”
The last-morning message. Give the time and a short checklist: strip the bed or not, start the dishwasher, where the keys go. Guests want to leave it right; they just need to know how.
Answer them once, in the place guests actually look
The trick isn't writing better answers — it's putting them where a guest looks before they reach for the message button. A QR code by the door that opens a welcome page on their phone does exactly that: WiFi, check-in, parking, rubbish and check-out, all in one tap, editable from your phone whenever something changes.
Do that and the five messages mostly stop — and the guide can also show your guests the good places nearby, so the welcome page earns its keep beyond damage control.